FAQs

Frequently Asked Questions (FAQ)

About NiMay Stone

**Q: What is NiMay Stone?**
A: NiMay Stone is a handmade jewelry business founded by Nisha Doke. We specialize in crafting unique and elegant jewelry pieces inspired by traditional craftsmanship and contemporary designs.

**Q: How long have you been in business?**
A: NiMay Stone has been creating beautiful handmade jewelry for the past two years.

Products

**Q: What types of jewelry do you offer?**
A: We offer a wide range of jewelry, including necklaces, bracelets, earrings, rings, and more. Each piece is handcrafted with care and attention to detail.

**Q: Are your jewelry pieces customizable?**
A: Yes, we offer customization services for many of our jewelry pieces. If you have a specific design or personalization in mind, please contact us at support@nimaystone.com to discuss your requirements.

**Q: What materials do you use?**
A: We use a variety of high-quality materials, including Kundan, gemstones, beads, and precious metals, to create our jewelry pieces.

Ordering and Payment

**Q: How do I place an order?**
A: You can place an order directly on our website, www.nimaystone.com. Simply browse our collection, add your desired items to the cart, and proceed to checkout.

**Q: What payment methods do you accept?**
A: We accept various payment methods, including credit/debit cards, UPI, and other secure payment options available at checkout.

**Q: Can I change or cancel my order?**
A: Orders can be canceled within 24 hours of placement without any penalty. To change or cancel an order, please contact us immediately at dokenisha1@gmail.com with your order number and request.

Shipping

**Q: Do you offer international shipping?**
A: No, we do not offer international shipping for the time being.

**Q: How long does it take to process and ship my order?**
A: Domestic orders are processed within 4-5 business days. Delivery times vary based on the shipping method selected and the destination.

**Q: How can I track my order?**
A: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.

Returns and Exchanges

**Q: What is your return policy?**
A: We accept returns within 15 days of delivery for unused and unworn items in their original packaging. Customized or personalized items are not eligible for returns unless they are defective or damaged.

**Q: How do I initiate a return?**
A: To initiate a return, please contact us at dokenisha1@gmail.com with your order number and reason for the return. We will provide you with a return authorization and instructions.

**Q: When will I receive my refund?**
A: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and credited to your original method of payment.

Care and Maintenance

**Q: How do I care for my NiMay Stone jewelry?**
A: To keep your jewelry looking its best, store it in a cool, dry place, away from direct sunlight. Avoid contact with water, perfume, and harsh chemicals. Clean your jewelry with a soft cloth to maintain its shine.

Contact Us

**Q: How can I contact NiMay Stone?**
A: If you have any questions or need assistance, please contact us at dokenisha1@gmail.com. We are here to help and ensure you have a delightful shopping experience with NiMay Stone.

Thank you for choosing NiMay Stone! We hope you enjoy our handmade jewelry as much as we enjoy creating it for you.

Warm regards,

Nisha Doke
Founder & Designer, NiMay Stone